Return Process:

For a product to be eligible for a return, replacement, exchange, or refund, the following conditions must be met:

  • The request is made within 7 days from the date of delivery
  • The item is in its original condition, unopened, unused, and in the original packaging

If you meet the eligibility criteria, please follow these steps to initiate a return, replacement, or exchange:

  • Contact our customer support team via email at info@brainsmith.in or call our dedicated helpline at +91-8879331225
  • Provide your order number, the reason for the return/replacement/exchange, supporting details and images
  • Our customer support team will guide you through the process, provide you with a return shipping label (if applicable), and assist with any necessary arrangements
  • Please note that provision of a replacement will be done on a case-to-case basis considering the scenario and it will be at the brand’s discretion. Replacement will be for the exact same product only (except for a size or colour change, where applicable, based on availability)

Refund Process:

If you are eligible for a refund, the following process will be followed:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund
  • If approved, the refund will be processed to your original method of payment within 3-5 business days
  • Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your account
  • For CoD transactions, we will initiate a bank transfer against the refund amount to the bank details as shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details
  • It will take an additional 2-3 business days for the amount to reflect in your account

Damaged or Defective items:

If you receive a damaged or defective item, please contact our customer support team immediately (within 2 days of delivery). We may request supporting evidence, such as images or videos, to assess the issue and provide appropriate solutions

Shipping Costs:

  • In most cases, Brainsmith.in shall bear the shipping costs in case of a return, replacement, exchange
  • In case of certain products, based on size and value, the brand will hold the discretion and be the final deciding authority on which party shall bear the shipping costs for return, replacement, or exchange